Russian Customers, please kindly check it you have writen the full name. The Custom will detain your package if you name is not complete. Hope you can understand. Many thanks.
FAQ About Our Service
1.When will you ship my order?do you accept drop shipping?
- All the goods are in stock,normally we will ship you within 12-48hours.
- Drop shipping is accepted
2.How do i pay? is PayPal accepted?
- We accept alipay here. paypal is not accepted.
- All major credit cards are accepted through secure payment processor escrow
3.Can I get a discount ?
- If you needs a large quantities, please contact us we will offer you a good price
- you can also go to my shop find the coupons
4.I want give you a bad feedback!
- Please don’t, Please feel free to contact us if you have any question. I promise we will solve it as soon as possible.
5.What should I do?
- if I do not like the product
- if it is damaged when i received
- if I do not get my order
- Please contact with us,we will make a resend or a refund
6.What guarantee do you offer?
- If you find the Volemer High-end Life Tech Store’s product is not as described, you can choose return the goods and we will pay the return shipping.Or you can choose a refund, we will solve the problem.
- If the goods are broken because of the quality,we will resend you a new one for free.
7.How can i contact you? i want ask your some questions.
- You can leave me a message under the order,we will answer you normally within 12-24hours.This is the most convenient.Reconmmended!
- You can send a message through “contact now” and “chat now”
8.What is your shipping method ? i want the goods quickly , how?
- We use AliExpress Standard Shipping if item over $5 and you can track where is your order in this website —17 track.It is very safe and takes about 15-90 days to most of the country
- We use 4PX Singapor Post OM Pro, Correos Economy, Aliexpress Saver Shipping if item bellow $5 ,it is very safe and need about 20-90 days to most of the country,it can’t be tracked when the parcel left China
- if you really want it quickly,you can choose DHL or EMS, normally you can get within 3-12days.really fast
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| Shipping Company |
Shipping Cost |
Estimated Delivery Time |
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|
3 - 7 days |
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3 - 7 days |
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5 - 14 days |
| Post Air Mail |
Free Shipping |
15 - 45 days |
| Return Policy |
If the product you receive is not as described or low quality, the seller promises that you may return it before order completion (when you click "Confirm Order Received" or exceed confirmation timeframe) and receive a full refund. The return shipping fee will be paid by you. Or, you can choose to keep the product and agree the refund amount directly with the seller.
N.B.: If the seller provides the "Longer Protection" service on this product, you may ask for refund up to 15 days after order completion. |
| Seller Service |
On-time DeliveryIf you do not receive your purchase within 60 days, you can ask for a full refund before order completion (when you click "Confirm Order Received" or exceed confirmation timeframe). |
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