NOTE：The single extruder version includes only the single extruder while the dual extruder version includes both the single and the dual extruders.
XINKEBOT LIMITED WARRANTY
Products purchased from Xinkebot are warranted to be free from defects in materials and craftsmanship under normal use for a period of six/twelve months from the original date of purchase. • Metal frames: twelve (12) months from the date a new product is first delivered to the original end-user after being purchased. •Main parts: six (6) months from the date a new product is first delivered to the original end-user after being purchased. Free Replacements If there are any parts proven defective or broken, please notify us immediately for assistance. We will send the replacement parts to you for free. To be eligible for a free replacement, you must have the original order number or email that was used during your purchase. Exchanges If the product you receive has damages or defects which make it not functional or beyond repair, please contact us for an exchange. The exchange is eligible within 120 days of original date of purchase. How to Complete an Exchange To be eligible for an exchange, you must: • Have the original order number or email that was used during your purchase. • Use the original packages and pack the product in the original way. Or if the original packages are not usable, you can pack it in your own way but you must ensure its security. As soon as we receive it, we will inspect it and after we make sure nothing is damaged or missing, we will ship a new product to you. Shipping We will pay the shipping of sending the new product to you and you will be responsible for paying the shipping of returning the original one. Please make sure it is shipped by a courier that provides pre-clearance service in case there are customs clearance issues. Exclusions The warranty does not cover damages caused by accident, misuse or abuse, or sustained from improper handling during shipping as well as normal wear and tear during use of product. It does not cover accessories (including filament spool holder) or consumables (including heated bed surface). The packaging of the heated/glass bed is outsourced to ensure its security. We will pay the shipping for it, but you will need to pay $60 USD for the special wooden case and the handling fees. *This warranty is non-transferrable and covers only the original end-user purchaser.
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|Shipping Company||Shipping Cost||Estimated Delivery Time|
|3 - 7 days|
|3 - 7 days|
|5 - 14 days|
|Post Air Mail||Free Shipping||15 - 45 days|
|Return Policy||If the product you receive is not as described or low quality, the seller promises that you may return it before order completion (when you click "Confirm Order Received" or exceed confirmation timeframe) and receive a full refund. The return shipping fee will be paid by you. Or, you can choose to keep the product and agree the refund amount directly with the seller.
N.B.: If the seller provides the "Longer Protection" service on this product, you may ask for refund up to 15 days after order completion.
|Seller Service||On-time DeliveryIf you do not receive your purchase within 60 days, you can ask for a full refund before order completion (when you click "Confirm Order Received" or exceed confirmation timeframe).|
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